Frequently Asked Questions
Everything you need to know about shopping with Aqara LLC
What shipping options do you offer for electronics?
We provide standard ground shipping (3-5 business days) and expedited shipping (1-2 business days). All electronic devices are shipped in anti-static, shock-resistant packaging to ensure they arrive in perfect condition.
What is your return policy for opened devices?
We offer a 30-day return policy. If the device has been opened, it must be returned with all original accessories, manuals, and packaging. A restocking fee may apply to items that are not in like-new condition.
Do your products come with a manufacturer warranty?
Yes, all electronics sold by Aqara LLC come with a minimum 1-year limited manufacturer warranty covering defects in materials and workmanship. Extended protection plans are also available at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. For higher-priced electronics, we also offer financing options through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also log into your Aqara LLC account to view real-time updates on your shipment.
Are the electronics you sell brand new or refurbished?
Unless explicitly labeled as 'Refurbished' or 'Open Box' in the product title, all items sold on our store are 100% brand new and factory-sealed.